no show policy
Anyone who does not appear for their appointment will be considered a “no-show” and they will be charged for their appointment, and future service will be denied until payment is made.
At Chesapeake Serenity Massage we understand that unanticipated events happen every now and then. Illness, car problems, and inclement weather are just a few reasons why one might need to cancel an appointment. In an effort to be fair to all of our clients, and out of consideration for our therapists’ time, we have implemented the following policies:
A 24-hour notice is required when canceling an appointment. This allows the opportunity for someone else to book an appointment in the slot being cancelled.
If you are unable to give the 24-hours notice, and we are unable to fill your time slot, you will be charged 50% of the amount of what would have been your treatment fee. At our discretion this charge will be either automatically deducted from the outstanding balance of an existing “value plan” or gift certificate; otherwise, it must be paid in full prior to your next treatment.
If we are able to fill the cancelled time slot, you will not be charged for that missed appointment.
We’re human so an exception can be made for the first offense but not for reoccurring offenses.
Out of consideration to your therapist and other clients: Please plan accordingly in order to be on time. Please also take into consideration traffic and set aside extra time to make sure you are on time to your appointment. Our therapist will do their best to give you your full time but will have to adjust if another appointment directly follows yours.
Guests 17 years or younger will receive spa services at the same pricing schedule as an adult, and must be accompanied by an adult.
Massage/bodywork is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. If it is within the 24-hour notice period, the cancellation fee may be waived.
Gift certificates are bought at full price and are non-refundable.